Premium Online Support

Sign up for our Premium Online Support for your B Series E-Crane

Online customer support at the speed of light

Premium features

  • Free Installation
    Whether you choose the Basic, Premium or Premium Gold plan, the installation cost on-site for the remote access system is 0. Nada. Nothing. Completely free!
  • Minimal Downtime
    Waiting is over! Your E-Crane can be diagnosed and fixed from anywhere in the world, without expensive and unexpected downtime and delays.
  • Hassle-free Troubleshooting
    When your E-Crane displays a warning, call our offices and we can connect to your E-Crane by a touch of a button. You don’t have to worry about anything while we fix the problem.
  • Affordable Support
    We at E-Crane believe support shouldn’t be expensive. We offer affordable pricing plans to suit your business.
  • Unlimited Interventions
    As a premium customer, you receive immediate and unlimited online customer support, for 1 year long.
  • Instant Upgrades & Updates
    When signing up for 1 year of online support, your systems gets instantly upgraded and updated, to ensure you’re working with the most recent software.

 

USA

Pricing Table Premium Online Support for USA

 

Europe and other continents

Pricing Table Premium Online Support Europe and other continents

 

About the EMM-System

What is EMM?

E-Cranes come with a new, reliable and user-friendly control system called the EMM or Electronic Machine Manager. This built in system allows for real time data collection of things such as running time, how many times the E-Crane hits a fault while in operation, whether there is an overload or overheat, and more. Some even stream live, real time video of the E-Crane while in operation.

Regular Reporting

This real time system data can also be transmitted to the customer’s network for monitoring. Depending on the needs of the customer, the EMM system can be set to generate reports of the E-Crane operation daily, weekly, or monthly. While the E-Crane is running, the system will constantly track data that the customer specifies. The customer can then log in to the system to view these reports.

Easy Troubleshooting

The EMM system provides the link between the operator and the crane which is necessary for safe and productive bulk material handling. The software makes troubleshooting easy, by immediately displaying any warning or fault on the dialog module located right inside of the operator’s cab.